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C RM with separate functionality
These modules share the same database , but ensure simultaneous users from various job functions separate functionality.
Sales
T he sale module allows users to control each each step of the sale process.
-
Increase your
sales opportunities
-
Manage
contacts and
accounts
-
Improve
time management
- Manage the sales pipeline
M arketing automation
Makes it easier for you to handle all aspects of campaign management and mass communication. Microsoft CRM supports everything from the initial planning phase to measuring success.
-
Manage
and save
expenses
-
Generate and
send
messages
-
Manage
workflow
- Create targeted lists
Customer service
This module acts as a central repository for all customer information and inquiries . Microsoft CRM gives your customer service staff to provide a consistent and professional service which is supportive to your customers.
-
See
history
associated with
a single topic
-
Assign
cases to
individuals or groups
- Use informations from the database to answer frequently asked questions