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Microsoft CRM is divided into three main sections.

C RM with separate functionality

These modules share the same database , but ensure simultaneous users from various job functions separate functionality.

Sales

T he sale module allows users to control each each step of the sale process.

  • Increase your sales opportunities
  • Manage contacts and accounts
  • Improve time management
  • Manage the sales pipeline

M arketing automation

Makes it easier for you to handle all aspects of campaign management and mass communication. Microsoft CRM supports everything from the initial planning phase to measuring success.

  • Manage and save expenses
  • Generate and send messages
  • Manage workflow
  • Create targeted lists

Customer service

This module acts as a central repository for all customer information and inquiries . Microsoft CRM gives your customer service staff to provide a consistent and professional service which is supportive to your customers.

  • See history associated with a single topic
  • Assign cases to individuals or groups
  • Use informations from the database to answer frequently asked questions

 
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